ligahoki Platform Privacy Notice

This page describes what we collect when you use ligahoki and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to third parties. We store your information on servers that may sit outside your jurisdiction, and we use encryption to protect it in transit and at rest.

Our privacy practices comply with standard data-protection principles: we collect only what we need, we use it only for the purposes we state, and we delete it when we no longer need it. If you have questions about how we handle your data, contact our customer support team

This notice applies to all users of ligahoki, regardless of location. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on ligahoki

Account Information

When you create an account on ligahoki, we collect your email address and a password you choose. We use your email to send you account notifications, password-reset links, and support responses. We store your password in encrypted form; we do not store it in plain text. We never send you your password via email.

Identity Verification

To withdraw funds from ligahoki, we require identity verification. We collect a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We use this information to verify that you are who you claim to be and to comply with anti-money-laundering regulations. We store these documents securely and delete them after a set retention period, typically one to three years.

Payment Information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect transaction records showing the amount, date, and payment method. We do not store your payment credentials (card numbers, bank account numbers, or app passwords). Payment processors handle those details directly. We store only the transaction record—enough to process your withdrawal to the same method.

Account Activity

We log your play activity on ligahoki—which games you play, how much you bet, when you play, and your results. We use this data to calculate your account balance, detect fraud, and provide you with account statements. We also use it to identify patterns that might indicate problem play, though we do not intervene based on this data.

Technical Data

We collect your IP address, browser type, device type, and operating system when you access ligahoki. We use this to detect fraud, prevent unauthorized access, and troubleshoot technical issues. We also collect cookies and similar tracking technologies to remember your login state and preferences.

Support Communications

When you contact our support team via email or in-app messaging, we store your messages and our responses. We use this data to resolve your issue, track support quality, and improve our service. We retain support tickets for one year after closure.

How We Use and Protect Your Data on ligahoki

Data Use

We use your data for the following purposes: account verification, payment processing, fraud detection, customer support, and legal compliance. We do not use your data for marketing unless you opt in. We do not sell your data to third parties. We do not share your data with advertisers or data brokers. We may share your data with payment processors, fraud-detection services, and legal authorities if required by law.

Data Storage and Security

We store your data on encrypted servers. Our servers may be located outside your jurisdiction—typically in data centres in Southeast Asia or Europe. We use SSL encryption to protect data in transit. We use password hashing and encryption to protect data at rest. We conduct regular security audits and penetration tests. We do not guarantee that our systems are unhackable, but we undertake standard security practices to protect your information.

Data Retention

We retain your account data for as long as your account is active. If you close your account, we retain your data for one year to comply with anti-money-laundering regulations, then delete it. We retain identity documents for one to three years after your last withdrawal. We retain transaction records for seven years to comply with financial regulations. We retain support tickets for one year after closure.

Your Rights

You have the right to access your data. You can download your account history, transaction records, and support tickets from your account dashboard. You have the right to correct inaccurate data—contact support to update your email, address, or other account details. You have the right to delete your account and request deletion of your data, subject to legal retention requirements. You have the right to object to certain uses of your data, such as fraud detection or pattern analysis. To exercise these rights, contact our customer support team

Cookies and Tracking

We use cookies to remember your login state, your language preference, and your account settings. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). We do not use cookies for tracking across other websites. You can disable cookies in your browser settings, but this may prevent ligahoki from functioning properly.

Third-Party Processors

We use third-party services to process payments, detect fraud, and provide customer support. These processors have access to your data only to the extent necessary to provide their service. We require them to maintain confidentiality and use your data only for the purposes we specify. We do not control their privacy practices, but we choose processors that meet standard data-protection requirements.

Changes to This Policy

We may update this privacy notice from time to time. We will notify you of material changes via email or by posting a notice on ligahoki. Your continued use of the platform after changes take effect constitutes your acceptance of the updated policy. If you do not agree with our privacy practices, you may close your account and request deletion of your data.

Contact ligahoki

If you have questions about our privacy practices, contact our support team via email or in-app messaging. We respond to privacy inquiries within one business day. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team is available to assist you regardless of your location. For urgent privacy concerns, you may also contact us through our customer support page

We at ligahoki take your privacy seriously. We collect only the data we need, we protect it with encryption and standard security practices, and we do not sell it to third parties. Your data is yours—you can access it, correct it, or delete it anytime. If you have concerns about how we handle your information, contact our support team.